Hi there. I'm Trevor.

Here's where I shine:

Fullstack Development

From the UI to the database, I'm proficient with the MongoDB, Express, Vue, and Node stack. As a flexibility powerhouse, I'm eager and ready to expand my experience with any Javascript framework. My extensive experience with customer and technical support brings a perspective that will keep your users happy and whole.

Support Operations

Expert in building customer and technical support infrastructure from the ground up. Chat/email support, admin tools to streamline resolutions, meticulous QA processes, and a keen eye for proactive solutions to eliminate support requests before they even bubble to the surface.

About Me

As a member of the Pivot Interactives team with Discovery Education:

August 2020 - Present

I built and maintained our customer support infrastructure from the ground up allowing us to maintain 90%+ CSAT, sub-2 minute first response time, and 30 minutes mean-time-to-close for approximately 60,000 support requests over 5 years. My fullstack web development work with the team focuses on E2E testing, improvements to our admin dashboards to boost efficiency in support request resolution, and features to proactively address patterns in support requests.

Want to know more?

Download CV

Short Bio

I'm a former high school physics teacher that's found a passion in fullstack web development with a laser-focus on slashing user frustrations and shepherding customer experience solutions to the next level.

I'm a US citizen that will living in Spain by Fall 2025. I'm looking for fully remote positions and will be able to work both US and Spain hours.

Currently, I'm part of the team with Pivot Interactives, a science education web app owned by Discovery Education.

I'm an avid rock climber. I play guitar and piano. I'm utterly smitten with my cat, Waffles.